1. Legal framework

This policy is based on Türkiye's Consumer Protection Law No. 6502 and Distance Contracts Regulation. Mandatory consumer rights cannot be limited by this policy.

2. General right of withdrawal

Except for statutory exceptions, consumers generally have fourteen days to withdraw from a distance contract without giving a reason or paying a penalty. The period begins when a service contract is formed or, for goods, when delivery occurs.

A withdrawal notice may be sent in writing or by a durable medium to info@kurumsalzeka.ai. Where withdrawal applies, reimbursement is made within the statutory time and by the legally required method.

3. Instantly delivered digital products

Contracts for services performed instantly in electronic form and intangible goods delivered instantly to the consumer are listed among the withdrawal exceptions in Article 15 of Türkiye's Distance Contracts Regulation.

The Autonomous AI Staff MVP Starter Kit is pre-made intangible digital content delivered immediately as a ZIP email attachment after payment verification. Before purchase, the scope, total price, delivery method, and withdrawal exception are shown separately and expressly acknowledged by the buyer.

4. Delivery

Digital products are not physically shipped. After successful payment and order verification, the product is sent to the checkout email address as an attachment or secure access link.

The buyer is responsible for providing an accessible email address. If delivery does not arrive, the buyer should check spam folders and contact info@kurumsalzeka.ai with the payment reference.

5. Defective or non-conforming content

The withdrawal exception does not remove mandatory remedies for digital content that is defective, incomplete, corrupted, or materially different from its advertised characteristics. A customer may contact support with the payment reference and a description of the problem.

6. Cancellation and reimbursement

An order may be abandoned before successful payment. After successful payment and instant delivery, a change-of-mind withdrawal/refund request is not accepted for the intangible digital product. Duplicate charges, non-delivery, or alleged defective performance are reviewed under mandatory law and the facts of the case.

7. Dispute resolution

Consumers may apply to the competent Consumer Arbitration Committee or Consumer Court according to the current annual monetary thresholds and applicable jurisdiction rules.